All WSM Live operations are conducted offsite therefore making remote assistance and analysis easy.
Support is offered to customers in numerous ways.
Telephonically, via email or by simply logging a ticket.
The Operations Centre contact details are displayed on all screens.
There is a support icon available on each screen in the application.
All tickets logged for software related issues will be attended to within 8 working hours of submission. Once the request has been completed by operations the ticket will be closed and confirmation of the completed request will be sent to the requestor
Users are able to access application help via a Help icon for each screen.